๐ Welcome to Our Support Chatbot!
Our chatbot is here to help you quickly and efficiently with your questions or issues. Follow this guide to learn how to interact with the chatbot and get your needed support.
๐ ๏ธ Key Features of the Chatbot
- Report an Issue
If youโre facing a bug or problem, the chatbot will guide you through describing the issue and, if applicable, sharing a JAM link for faster resolution.
- Search for a Feature
Looking for a specific feature or resource? The chatbot will assist you in finding relevant information.
- Provide Feedback or Comments
Please share your thoughts, suggestions, or general comments to help us improve!
๐ How to Access the Chatbot
You can access the chatbot at any time from the bottom-right corner of your screen:
- ๐ Locate the Chat Icon: Look for the purple chat bubble in the bottom-right corner of the platform.
- ๐ฌ Start a New Conversation: Click the chat bubble and select โStart a New Conversationโ to get started.
๐ก How to Use the Chatbot
Step 1: Start a Conversation
- Upon opening the chatbot, youโll see a welcome message:
โ๐ Hello there! Itโs great to see you!๐ก How can I assist you today? Please select one of the modules below to get started:โ
- Choose the option that best fits your needs:
- ๐ Carbon Accounting
- ๐ ESG Reporting and Analysis
If you select ๐ Carbon Accounting, the chatbot will ask you to pick a topic:
- ๐ Data
- ๐ฆ Emission Inventory
- ๐ Analytics
- ๐ Reports
- ๐ง Other
Step 2: Choose Your Action
After choosing a module, the chatbot will ask:
โWhat would you like to do?โ
Pick one of the following:
- ๐ง Report a Bug
- ๐ Search for a Feature
- ๐ฌ Provide Feedback or Comments
Step 3: Actions Based on Your Selection
1๏ธโฃ Report a Bug
If you choose ๐ ๏ธ ๐จReport a Bug, the chatbot will prompt you to:
- ๐ Provide a brief description of the issue.
- ๐ Share the JAM link (optional but helpful).
โ ๏ธ Tip: If youโre unsure how to generate the JAM link, the chatbot will provide a helpful guide link.
2๏ธโฃ Search for a Feature
If you choose ๐ Search for a Feature, the chatbot will:
- Guide you to the relevant documentation or feature details.
- Provide links to helpful resources.
3๏ธโฃ Provide Feedback or Comments
If you choose ๐ฌ Give Feedback, the chatbot will ask:
- "โจ Weโd love to hear your thoughts! Please share your suggestions, ideas, or comments below."
- You can submit your feedback, and it will be sent to the support team.
๐ Youโll receive a confirmation message: โThank you for your feedback! Your input has been sent to our team.โ
โณ How to Follow Up on Your Request
The chat remains open after your request is submitted. You can:
- ๐ฌ Add more details by replying in the same chat.
- ๐ Wait for updates or responses from the support team.
โ ๏ธ Note: You donโt need to start a new conversationโjust continue in this chat if needed.
๐ Helpful Tips
- ๐ Be Specific: Clearly describe the issue or question to get faster assistance.
- ๐ธ Attach Supporting Information: Share screenshots or links when needed.
- ๐ Follow Guides: If the chatbot provides a link to instructions, check it out for quick solutions.